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• Do you believe the benefits afforded by a contact center outweigh
the downsides? Does a contact center truly reduce costs or
increase revenue/collections?
• What metrics do you think are the most valuable for a contact
center? What is the best way to present metrics?
• What technologies could further enhance the contact center?
• What is the best way to introduce pre-service collections? Is price
estimation necessary? Patient financing programs?
• What cultural, technical or other challenges can you see in trying
to implement a contact center in your setting?
• While it wasn’t covered in the presentation, what best practices for
recruiting, training and retention?
Audience Conversations